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Monday – Friday: 7:00 AM – 7:00 PM

Saturday: 7:00 AM – 12:00 PM

Sunday: As per the availability

Home || Frequently Asked Questions

Frequently Asked Questions

How do osteopaths work?

Osteopaths assess, analyze, diagnose, treat, and implement rehabilitation and prevention strategies to manage musculoskeletal disorders. They work according to the biopsychosocial model and not only look at the symptomatic area but also consider psychological and social factors contributing to the disorders. It is a drug-free, non-invasive form of manual medicine that considers the body as a unit Osteopathy may also help with sleep cycles, and nervous, circulatory, and lymphatic symptoms.

How to book an appointment?

There are two ways to book an appointment online (website/google business profile) or by calling us. If it is your first appointment and you are a new patient, you may be required to fill in a patient intake/ health history form and consent form. We will send you the form online when you make the appointment. We recommend completing it at home because it may take some time. The patient intake forms are also available at the clinic, and it is advised to reach the clinic 10-15 minutes earlier to complete the paperwork.

What to wear during a treatment?

You are suggested to wear suitable loose clothing, loose enough to conduct osteopathic manipulative treatment, or we will provide you with the treatment gown. Tight clothes like Jeans are not recommended while visiting an osteopathy clinic. We follow strict cleanliness protocols and government guidelines at the clinic to prevent any contagious infections from spreading.

How many treatments will I need?

Everyone is different, even though they come to the clinic with the same problem, and every individual responds to the treatment differently. Our Osteopath will thoroughly assess and discuss the treatment plan with you during the appointment. They also do an assessment at every appointment and let you know about the changes.

Do I get the reminder regarding appointment?

We will send you the email and text message 24 hours before the appointment.

How do I reschedule my appointment ?

We understand that sometime the life interrupts, and you require to postpone your appointment. In that case please have to inform us at least 24 hours prior to reschedule appoint. According to availability, we can fix the next appointment, or if possible we can work it out and adjust the appointment.
Please note if you miss the appointment without notice all fees apply.
Cancellation policy
Late Notice policy

Do I need a GP's Referral?

No, Osteopaths are primary health practitioners, and you do not need GP’s referral to see us. But you may if you are claiming consultation fees with a third-party provider (DVA) Department of Veteran affairs, Medicare (EPC/CDM), Work cover, or Motor vehicle insurance.

Is osteopathy mainstream or alternative medicine?

Like all doctors and health professionals, osteopaths are registered under AHPRA (Australian Health Professional Regulation Agency). Osteopathy comes under the allied health framework of enhanced Primary Care. General practitioners usually refer chronic and complex aches and pain-related problems to an osteopath.

What is the difference between an Osteopath, Chiropractor, and Physiotherapist?

It is a commonly asked question. Osteopaths are different in 3 aspects—philosophy, Diagnosis, and Treatment. Philosophy: – A body is a unit, and a person is a unit of body, mind, and spirit. The body can self-regulate, self-heal and maintain itself. The structure and function are interrelated. Diagnosis: – Osteopaths have a highly developed sense of touch or palpation. They have extensive knowledge of anatomy and physiology and can detect very subtle physical imbalances in the body. They also do consider and use medical testing methods.Treatment: – Osteopaths treat patients by combining active and passive therapies and tailor the treatment procedures according to patients body’s needs and feedback from the body.At Prime Health Hub, we treat all ages and stages of people. Our practitioners have experience treating as young as 9 days old to 106 years old.For more information, please visit our website

What is the patient intake form?

A patient intake form covers your past and present injuries or surgeries and any medications you are taking. For ladies, it is imperative to talk about the current state of pregnancy, if applicable. You may need to bring your GP’s earlier records of your health status or sickness status and relevant investigation reports such as MRI, CT scan, ultrasounds or X-ray images, laboratory reports, etc. All this information helps us to conduct our examination and design a treatment plan to give you the best possible advice.

What can I expect in an initial consultation?

You have to explain your problem and the purpose of the visit. In view of your history, Osteopath will do the complete physical evaluation to find the root cause of the symptoms. Only after that, will discuss treatment with you, and how best we can treat you and manage your health condition. Also we will find if you need further investigation, and if required, we will refer you to other appropriate health professional. We can also guide you on how many visits may be needed to get complete relief.
A discussion involves matters related to various therapy approaches and what you can do at home to maintain positive change. For example, active exercises, stretches, yoga and meditation practices, ergonomic changes, muscle activation exercises, etc..
Thus at the end of the session, you will learn about the complaint, diagnoses, and proper treatment plan.

Can I claim osteopathy treatment on my private health insurance?

Yes, we have a HICAP system set up at the clinic, so we can instantly claim most of the private insurance. But to avoid surprises, please check with your insurance company regarding insurance coverage.

What are the payment methods?

Private Patients: – EFTPOS and HICAPS facility is available, So we instantly claim your private health insurance and rest of the amount you can pay using EFTPOS
Medicare Patients (EPC/CDM plan) : – You need to get relevant paperwork before the appointment. You need to pay the total amount using EFPOS. By using HICAP facility, we can instantly claim your Medicare benefits. Usually, people receive a refund instantly or in 24-48 hours.
X-ray :- If needed, Osteopath can refer you for an x-ray which can be bulk billed.
All payment is required on the day of treatment. We do not keep accounts.

Do you have parking facilities?

Yes, The clinic has free car parking spaces beneath the building and in front. There is a lot of free on-street parking available near the clinic.

What training course is undergone by an osteopath?

Master of Osteopathic medicine is five-year full-time university training during which they need to complete a significant number of clinic hours. Our osteopaths graduated with a Bachelor of Clinical Sciences (osteopathy) with a double major in Human structure and function and a Master of Osteopathic Medicine. Also, osteopaths must complete CPD (continuous professional development) courses to maintain registration. For more details regarding practitioner qualifications, please visit our about us page.

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